The only white-label GHL support that doesn't just close tickets — it actively prevents churn, intercepts cancellations, and sends your agency a weekly performance report every Friday.
Extendly and HLPT answer tickets. We prevent the ticket from ever being raised — and if a client still wants to leave, we intercept them before they do.

Extendly schedules Zoom calls 1 to 3 days out. By the time your client gets help, they've already started questioning if your platform is worth paying for. That frustration becomes churn.
If a client isn't submitting tickets, competitors assume everything is fine. We know it's not. Clients who go quiet for 7+ days are your highest churn risk — and nobody is watching for that.
When support works perfectly, it's invisible. Agency owners forget what they're paying for and cancel to save money. Without a weekly proof-of-value report, you're always one bad month from losing the subscription.
No migration headache. No technical setup on your end. We handle everything.
We spend 30 minutes understanding your agency setup, sub-account count, client types, and any custom GHL configurations we need to know about before your team sees a single ticket.
Our team installs the white-labeled knowledge base widget, configures the chat routing, sets up your sub-account monitoring, and if you're switching from a competitor, handles the full migration — over one weekend.
From Monday morning, your clients interact with a fully branded support team that responds in under 2 minutes. You receive your first Weekly Win Report the following Friday. You focus on sales.
Built from direct intelligence on what's missing in the market — every feature below solves a specific failure point agencies are experiencing right now.
Our Level 1 agents have 5 minutes to resolve any issue via chat. If they can't, they instantly escalate to a live Zoom Breakout Room — not a booking link, not a calendar. A live Zoom, right now. Extendly books Zooms 1–3 days out. We're there in under 5 minutes.
If a client emails you to cancel, you hit a single button. Our senior retention team intercepts that client within 15 minutes — offering a free custom build, strategy session, or whatever it takes to save the account. No competitor offers this. Your $699/mo can pay for itself with one saved client.
Every Friday, your agency receives a white-labeled performance report: tickets handled, average response time, Zoom calls hosted, active sub-accounts, and accounts saved. Support that was invisible is now your most powerful retention tool — because you can prove the value every single week.
When GoHighLevel goes down — and it does — your clients don't panic at you. We automatically fire a white-labeled email and SMS broadcast to your sub-accounts explaining the outage and timeline. You look like a Fortune 500 company with a proactive engineering team.
Switching from Extendly or HLPT? We log into your sub-accounts over a weekend, uninstall the competitor's widget, and install ours — across all of them. You don't lift a finger. The biggest reason agencies stay with bad support is the hassle of leaving. We've removed that excuse.
When support is invisible, agencies cancel to save money. Our Weekly Win Report makes the value impossible to ignore — delivered automatically, white-labeled, every single week.
Total tickets resolved and average resolution time
Zoom call count and satisfaction ratings
Cancellations intercepted and accounts saved
Proactive outreach sent and re-engagements
Training session attendance and top topics
Overall agency health score and risk flags
"Since they started monitoring our sub-accounts and reaching out to inactive users, our churn rate dropped by 80%. And the weekly report? My clients actually think we have an in-house operations team."
— Agency Owner, 40+ sub-accounts
Industry average SaaS agency churn is 15–20%. Agencies on our Platinum plan consistently maintain under 3%. Here's how the engine works.
We use GHL's API to watch sub-account activity in real time — logins, contacts added, messages sent, features used. When a sub-account goes dormant for 7 days, we flag it automatically.
When dormancy triggers, our team reaches out via white-labeled email and SMS offering a 1:1 "Strategy Audit" session. We intercept the churn 2–3 weeks before they would have submitted a cancellation.
When a client does email to cancel, you hit the Emergency button in your Command Centre. Our senior retention team calls that client within 15 minutes to save the account with a personalized offer.
Every week, we host white-labeled group training sessions directly for your clients — teaching them advanced GHL strategies. Clients who learn the platform stay on the platform. Feature adoption is the strongest predictor of retention.
When a client still leaves, our team conducts a white-labeled exit interview and delivers the intelligence directly to you — exactly why they left, what would have changed their mind, and how to prevent it next time.
We'll credit your final month's invoice from your current provider (up to $500) against your second month on our Platinum plan. Zero double-paying. Zero migration headache. Our team handles the entire technical transition over one weekend while you sleep.
/month
24/7 Live Chat & Ticket Support
Unlimited White-Label Zoom Support
Zero-Wait 5-Min Zoom Escalation
White-Label Knowledge Base Widget
After-Signup Snapshot & Onboarding Sequence
GHL Outage Broadcast Communications
Lifetime Pricing Guarantee
/month
Everything in Pro Plan
1:1 Onboarding for 5 Sub-Accounts/mo
Unlimited Weekly Group Training Calls
Emergency Churn Button (15-min interception)
Proactive Sub-Account Monitoring
Weekly Win Dashboard Report (every Friday)
A2P Registration (Done-For-You)
70+ Premium Industry Snapshots
✓0 White-Label Demo Videos
Exit Interview Protocol on Client Cancellations
90-Day Churn Rate Guarantee
$2,999
/month
Everything in Platinum Plan
Dedicated Account Manager
1:1 Onboarding for 8 Sub-Accounts/mo
Unlimited Group Onboarding Sessions
Agency Command Centre Transparency Dashboard
All Premium Bonuses & Snapshots
Priority Zoom Routing & Dedicated Bullpen
🛡️ 90-Day Churn Guarantee on Platinum — if we don't keep your churn below benchmark, your 3rd month is refunded. | No long-term contracts. Pause anytime.
Absolutely not. We are 100% white-label in everything — our team never mentions GHL Starboys or GoHighLevel. All communication comes from your branded email domain, your widget, your company name. Your clients will believe you have an in-house operations team.
Level 1 agents have 5 minutes to resolve any issue via live chat. If they can't, the client is immediately moved into a live Zoom Breakout Room — not a calendar link, a live Zoom, right then. Average Zoom escalation happens in under 5 minutes from initial contact.
When a client emails you to cancel, you hit the Emergency button in your Command Centre dashboard. Our senior retention specialists receive an urgent alert and contact your client within 15 minutes with a personalized offer — free custom build, strategy session, or extended trial. One saved $299/mo client pays for your Platinum plan.
On our Platinum plan, if our Proactive Retention team cannot keep your overall churn rate below your historical benchmark (or 5%, whichever is lower) within 90 days, your third month's subscription is refunded in full. No hoops. No fine print abuse. It's in our terms of service.
Yes. We have supported hundreds of custom setups across every niche. Before going live, our team spends time fully learning your system, snapshot logic, and client types. We support your setup, not a generic template.
You don't do anything. Our team logs into your sub-accounts over a weekend, uninstalls the competitor's widget, installs ours, and configures everything. You wake up Monday morning with a fully running new setup. And we credit your final month with the competitor (up to $500) against your second month with us.
Full 24/7 coverage across all major timezones — EST, PST, GMT, and AEST. Our team is always online, always available, regardless of when your clients reach out.
We monitor GHL's status page via webhook. The moment an outage is detected, our system automatically fires a white-labeled email and SMS broadcast to all your sub-accounts explaining the issue, expected resolution, and what to do in the meantime. You look proactive. Your clients stay calm.

Arham has been helping agency owners for 7+ years. He is a recognized authority in the space, having spoken on HighLevel Sponsored Stages about building scalable fulfillment teams.
Rozi Academy currently supports 1,200+ Agencies with a team of over 300 Experts.
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